Experiencing problems? Try these troubleshooting steps.

Answer Types

A videoask is made up of either one or multiple steps and an optional contact form. Depending on the answer type you choose to add, the step can be interacted with or responded to in different ways. 

When creating a new videoask or step you'll be prompted to select an answer type. By default, the open-ended answer type will be selected, but you can easily change it to any of the options below.


Each answer type has its own configuration options, depending on its capabilities. Bear in mind that although respondents can choose from options allowed within the answer type, a response must be given for each step of your videoask (i.e., each step is required and steps cannot be skipped).

If you've not yet collected responses, you can change the answer type of an existing videoask step.

Note: Only one answer type may be selected per step. You cannot combine answer types for a step.

Jump to:

Open ended

AI Chatbot

Multiple choice



Live Call

Net Promoter Score

File Upload


Open ended

Collect video, audio, and/or text responses from respondents, which can later be downloaded, shared, or exported.


Configuration options allow you to enable all, some, or only one of these response formats, and set the time limit for audio and video responses.


Here's what the respondent experience could look like with an open-ended answer type:


AI Chatbot

This answer type prompts respondents to record their questions and automatically receive answers back. Learn how to create an AI Chatbot.


While their question is being recorded, AI technology uses categories and logic to match the respondent to the step of your videoask that best answers their question.


Here's what the respondent experience could look like if you choose the AI Chatbot answer type:


Multiple choice

The multiple choice answer type is incredibly versatile. It can be used to ask simple yes-no questions, as a navigational menu, or to create complex lead qualification funnels through polls and surveys. This is one of two answer types that can be used with conditional logic.


Multiple selection or option count labels can be enabled for better visibility on mobile if you have many multiple choice options. 


You can randomize the order of your multiple choice options every time your videoask is viewed.


Note: If you delete a multiple choice option, this will permanently delete any responses that selected this option for this step. We're unable to recover responses once they have been deleted.

Here's what a multiple choice step could look like for your respondent:



This answer type gives you a single button with a customized call to action. It's useful as a navigational tool (ie for an introductory step) to allow respondents to review information or confirm they want to proceed before moving through your videoask. 


Because minimal information is collected with this answer type, data collection is turned off by default.


Here's what a button answer type step could look like for you respondent:



The calendar answer type lets respondents view and book appointments on your calendar from directly within your videoask. Currently, Calendly, Hubspot Meetings, Acuity Scheduling, and OnceHub calendars are supported.


To embed a calendar in your videoask, simply copy and paste your calendar link. If a contact form is enabled prior to a calendar step, respondents' details will automatically pass through to the appointment booking, except when using Acuity Scheduling. 


Here's what the respondent experience could look like with a calendar answer type:


Live Call

The Live Call answer type lets respondents start a video call with you from within the videoask.


If you (or a team member) are online and logged into VideoAsk, you can choose to accept or decline the call.


Here's what the respondent experience could look like with a live call answer type:


Net Promoter Score®

Use the NPS® (Net Promoter Score®) answer type to collect feedback from your respondents on a scale of 1 to 10. This answer type can also be used with conditional logic.


NPS® scale labels can be customized, however, the numbers of the scale are fixed. Learn more about collecting NPS® feedback


Here's what the respondent experience could look like with an NPS® answer type:


File Upload

The file upload answer type lets you collect files or images from your respondents with a customized call to action.


Most file types are supported, but there is a maximum file size of 10 MB. Check out the full list of accepted file types here.


💡 Tip: For files larger than 10MB use the open-ended answer type and enable text only. Then ask your respondents to send a link to their file.

Here's what the respondent experience could look like with a file upload answer type:



The payment answer type can be used to create a paywall or collect payments within your videoask using Stripe. When this answer type is used respondents will be required to pay the amount you've set before they can proceed through the rest of your videoask.


The currency and payment amount can be set for each payment step. There's no additional surcharge or processing fee for payments processed in your videoask beyond those charged by Stripe.


Here's what the respondent experience could look like with a payment answer type:


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